Refund & Return Policy

Last Updated: [June 2026]

At Andrew Dams, we take pride in manufacturing and supplying high-quality sheds, summer houses, greenhouses, garage doors, and outdoor buildings. Please read our Refund & Return Policy carefully before placing an order.

Custom-Made Products

Many of our products are manufactured or customised to your specific requirements, including:

• Building sizes

• Design options

• Door configurations

• Window options

• Colours and finishes

• Optional extras

As these products are made to order, they cannot usually be returned or refunded once production has commenced.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Before Production Begins

Orders may be cancelled and refunded, subject to any costs already incurred.

After Production Begins

Once manufacturing has started, cancellation requests may be refused or may be subject to deductions for materials, labour, and administration costs.

Returns

Due to the bespoke nature of many of our products, returns are generally not accepted unless:

• The product is faulty

• The product has been damaged during delivery

• The wrong item has been supplied

Any issues must be reported within 48 hours of delivery or installation.

Damaged or Faulty Products

If your order arrives damaged or defective, please:

1. Notify us within 48 hours.

2. Provide photographs where possible.

3. Allow us reasonable opportunity to inspect the issue.

Where a fault is confirmed, we will arrange one of the following:

• Repair

• Replacement

• Partial refund

• Full refund (where appropriate)

The chosen remedy will depend on the nature of the issue.

Delivery Issues

Please inspect your building, greenhouse, garage door, or accessories upon delivery and installation.

Any visible damage, shortages, or concerns should be reported immediately.

Failure to notify us within a reasonable timeframe may affect our ability to resolve the issue.

Non-Returnable Items

The following are generally non-returnable:

• Custom-made sheds

• Custom-made summer houses

• Made-to-order buildings

• Special order products

• Products manufactured to customer specifications

• Installed products unless faulty

Customer Responsibilities

Customers are responsible for ensuring:

• A suitable base is prepared before installation

• Adequate access is available

• Measurements provided are accurate

• Any required permissions are obtained

Refunds will not normally be provided where installation cannot proceed due to site conditions or access restrictions beyond our control.

Refund Processing

Where a refund is approved, it will be processed using the original payment method wherever possible.

Refund processing times may vary depending on your payment provider.

Your Statutory Rights

Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

Contact Us

If you have any questions regarding returns, cancellations, or refunds, please contact us:

Andrew Dams
Walcott Road
Billinghay
Lincolnshire
LN4 4EW

Phone: 01526 861737
Email: sales@andrewdams.co.uk